Confirmed shipping before payment
Fulfillment route, delivery estimate, and supplier availability are confirmed during consultation before any payment link is sent.
Shipping & returns
These launch policies are designed to protect customer trust while respecting hygiene rules and supplier realities.
Hygiene-sensitive returns
Hair products must be unused, unworn, unaltered, and in original packaging for any return review. Custom or installed units are final sale unless defective.
Defect window
Customers should report defects within 48 hours of delivery with photos/video. Approved issues are handled through replacement, repair, or supplier claim.